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Customers Do Strangest Things

Customers Do The Strangest Things
From ComputerWorld

Ontrack Data Recovery in Eden Prairie, Minn., specializes in recovering
data from hard drives damaged by natural or man-made disasters. Here are
a few true stories from Ontrack's files:

- One customer guessed that maybe his hard drive didn't work because it
had been "sitting in a snowdrift by the barn for a while."

- Another customer, concerned that he would void the warranty if he
disassembled the hard drive by removing the screws, used a hack saw
instead.

- An Ontrack representative told a customer to pack his hard drive in
peanuts for protection during shipping. The drive arrived the next day
packed in salted peanuts - instead of foam peanuts.

- Another drive arrived smelling fresh & clean, wrapped in Bounce fabric
softener sheets. The customer had been told to pack it with antistatic
material before shipping.


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