The following are actual conversations between clients and travel agents:
A client called in inquiring about a package to Hawaii. After going over
all the cost info, she asked, "Would it be cheaper to fly to California and
then take the train to Hawaii?"
I got a call from a woman who wanted to go to Cape Town. I started to
explain the length of the flight and the passport information when she
interrupted me with "I'm not trying to make you look stupid, but Cape Town
is in Massachusetts." Without trying to make her look like the stupid one,
I calmly explained, "Cape Cod is in Massachusetts, Cape Town is in
Africa." Her response....click.
A secretary called in looking for hotel in Los Angeles. She gave me
various names off a list, none of which I could find. I finally had her
fax me the list. To my surprise, it was a list of hotels in New Orleans,
Louisiana. She thought the LA stood for Los Angeles, and that New Orleans
was a suburb of L.A. Worst of all, when I called her back, she was not even
A man called, furious about a Florida package we did. I asked what was
wrong with the vacation in Orlando. He said he was expecting an ocean-view
room. I tried to explain that is not possible, since Orlando is in the
middle of the state. He replied, "Don't lie to me. I looked on the map and
Florida is a very thin state."
I got a call from a man who asked, "is it possible to see England From
Canada?" I said, "No." He said "but they look so close on the map."
Another man called and asked if he could rent a car in Dallas. When I
pulled up the reservation, I noticed he had a 1-hour lay-over in Dallas.
When I asked him why he wanted to rent a car, he said, "I heard Dallas was
a big airport, and I need a car to drive between the gates to save time."
A nice lady just called. She needed to know how it was possible that her
flight from Detroit left at 8:20am and got into Chicago at 8:33am. I
tried to explain that Michigan was an hour ahead of Illinois, but she could
not understand the concept of time zones. Finally I told her the plane
went very fast, and she bought that!
A woman called and asked, "Do airlines put your physical description on
your bag so they know whose luggage belongs to who?" I said, "No, why do
you ask?" She replied, "Well, when I checked in with the airline, they put
a tag on my luggage that said FAT, and I'm overweight, is there any
connection?" After putting her on hold for a minute while I "looked into
it" (I was actually laughing) I came back and explained the city code for
Fresno is FAT, and that the airline was just putting a destination tag on
I just got off the phone with a man who asked, "How do I know which plane
to get on?" I asked him what exactly he meant, which he replied, "I was
told my flight number is 823, but none of these damn planes have numbers on
A woman called and said, " I need to fly to Pepsi-cola on one of those
computer planes." I asked if she meant to fly to Pensacola on a commuter
plane. She said, "Yea, whatever."
A business man called and had a question about the documents he needed in
order to fly to China. After a lengthy discussion about passports, I
reminded him he needed a visa. "Oh no I don't, I've been to China many
times and never had to have one of those." I double checked, and sure
enough, his stay required a visa. When I told him this he said, "Look,
I've been to China 4 times and every time they have accepted my American