HELPLINE: "General Motors HelpLine, how can I help you?"
CUSTOMER: "Your cars suck!"
HELPLINE: "What's wrong?"
CUSTOMER: "It crashed, that's what went wrong!"
HELPLINE: "What were you doing?"
CUSTOMER: "I wanted to run faster, so I pushed the accelerator pedal all the
way to the floor. It worked for a while, and then it crashed -- and now it
HELPLINE: "It's your responsibility if you misuse the product. What do you
expect us to do about it?"
CUSTOMER: "I want you to send me one of the latest version that doesn't