ESD PRODUCT SERVICE SUPPORT
SUBJECT:NEW RETAIN TIP
Record number: H031944
Device: D/T8550
Model: M
Hit count: UHC00000
Success count: USC00000
Publication code: PC50
Tip key: 025
Date created: O89/02/14
Date last altered: A89/02/15
Owning B.U.: USA
Abstract: MOUSE BALLS NOW AVAILABLE AS FRU (Field Replacable Unit)
TEXT:
MOUSE BALLS ARE NOW AVAILABLE AS A FRU.
IF A MOUSE FAILS TO OPERATE,OR SHOULD PERFORM ERRATICALLY,IT MAY
BE IN NEED OF BALL REPLACEMENT.BECAUSE OF THE DELICATE NATURE OF
THIS PROCEDURE,REPLACEMENT OF MOUSE BALLS SHOULD BE ATTEMPTED BY
TRAINED PERSONNEL ONLY.
BEFORE ORDERING,DETERMINE TYPE OF MOUSE BALLS REQUIRED BY EXAMINING
THE UNDERSIDE OF EACH MOUSE.DOMESTIC BALLS WILL BE LARGER AND HARDER
THAN FOREIGN BALLS. BALL REMOVAL PROCEDURES DIFFER,DEPENDING UPON
MANUFACTURER OF THE MOUSE. FOREIGN BALLS CAN BE REPLACED USING THE
POP-OFF METHOD, AND DOMESTIC BALLS REPLACED USING THE TWIST-OFF METHOD.
MOUSE BALLS ARE NOT USUALLY STATIC SENSITIVE,HOWEVER,EXCESSIVE
HANDLING CAN RESULT IN SUDDEN DISCHARGE.
UPON COMPLETION OF BALL REPLACEMENT,THE MOUSE MAY BE USED IMMEDIATELY.
IT IS RECOMMENDED THAT EACH SERVICER HAVE A PAIR OF BALLS FOR
MAINTAINING OPTIMUM CUSTOMER SATISFACTION,AND THAT ANY CUSTOMER
MISSING HIS BALLS SHOULD SUSPECT LOCAL PERSONNEL OF REMOVING
THESE NECESSARY FUNCTIONAL ITEMS.
