The Following Are Actual Stories Told By Travel Agents (and You Wonder Why US Citizens Generally Score Less Than The Rest Of The World On Geography).

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The following are actual stories told by travel agents (and you
wonder why US citizens generally score less than the rest of the world on
I had someone who wanted to stay at the Bob Newhart Inn in Connecticut. When
I explained that the inn was fictional, the customer became very irate and
insisted "I know it is real, I see people check in every week!"
Also, I really did have someone ask for an aisle seat so that their hair
wouldn't get messed up by being near the window.
A client called inquiring about a package to Hawaii. After going over all
the cost info, she asked, "would it be cheaper to fly to California and then
take the train to Hawaii?"
I got a call from a woman who wanted to go to Capetown. I started to explain
the length of the flight and the passport information when she interrupted
me with "I'm not trying to make you look stupid, but Capetown is in
Massachusetts." Without trying to make her look like the stupid one, I
calmly explained, "Cape Cod is in Massachusetts, Capetown is in Africa." Her
response .... click.
A secretary called in looking for a hotel in Los Angles. She gave me various
names off a list, none of which I could find. I finally had her fax me the
list. To my surprise, it was a list of hotels in New Orleans, Louisiana. She
thought the LA stood for Los Angles, and that New Orleans was a suburb of
L.A. Worst of all, when I called her back, she was not even embarrassed.
A man called, furious about a Florida package we did. I asked what was wrong
with the vacation in Orlando. He said he was expecting an ocean-view room. I
tried to explain that is not possible, since Orlando is in the middle of the
state. He replied, "Don't lie to me. I looked on the map and Florida is a
very thin state."
I got a call from a man who asked, "is it possible to see England from
Canada?" I said, "No." He said "but they look so close on the map."
Another man called and asked if he could rent a car in Dallas. When I pulled
up the reservation, I noticed he had a 1-hour lay- over in Dallas. When I
asked him why he wanted to rent a car, he said, "I heard Dallas was a big
airport, and I need a car to drive between the gates to save time."
A nice lady just called. She needed to know how it was possible that her
flight from Detroit left at 8:20 a.m. and got into Chicago at 8:33 a.m. I
tried to explain that Michigan was an hour ahead of Illinois, but she could
not understand the concept of time zones. Finally I told her the plane went
very fast, and she bought that!
A woman called and asked, "Do airlines put your physical description on your
bag so they know who's luggage belongs to who?" I said, "No, why do you
ask?" She replied, "Well, when I checked in with the airline, they put a tag
on my luggage that said FAT, and I'm overweight, is there any connection?"
After putting her on hold for a minute while I "looked into it" (I was
actually laughing) I came back and explained the city code for Fresno is
FAT, and that the airline was just putting a destination tag on her luggage.
I just got off the phone with a man who asked, "How do I know which plane to
get on?" I asked him what exactly he meant, to which he replied, "I was told
my flight number is 823, but none of these darn planes have numbers on
A woman called and said, " I need to fly to Pepsi-cola on one of those
computer planes." I asked if she meant to fly to Pensacola on a commuter
plane. She said, "Yea, whatever."
A business man called and had a question about the documents he needed in
order to fly to China. After a lengthy discussion about passports, I
reminded him he needed a visa. "Oh no I don't, I've been to China many times
and never had to have one of those." I double checked, and sure enough, his
stay required a visa. When I told him this he said, "Look, I've been to
China 4 times and every time they have accepted my American Express."
A woman called to make reservations, "I want to go from Chicago to
Hippopotamus, New York" The agent was at a loss for words. Finally, the
agent asked "Are you sure that's the name of the town?" "Yes, what flights
do you have?" replied the customer. After some searching, the agent came
back with, "I'm sorry, ma'am, I've looked up every airport code in the
country and can't find a Hippopotamus anywhere." The customer retorted, "Oh
don't be silly. Everyone knows where it is. Check your map!" The agent
scoured a map of the state of New York and finally offered, "You don't mean
Buffalo, do you?" "That's it! I knew it was a big animal!"